Academic Profile

Academic Profile

Prof Soh Wai Lin, Christina

Associate Provost (Faculty Affairs), President's Office

Phone: (+65)6592 2650
Office: ADM #05-04

  • PhD University of California, Los Angeles 1991
  • BAcc(Hons) National University of Singapore 1981
Prof Christina Soh is known for her work on the management of large scale package software implementation and organizational transformation. Her seminal work on identifying technology-organizational misalignments or misfits and resolution approaches was awarded the Stafford Beer award jointly by the European Journal of Information Systems and Knowledge Management Research and Practice, and continues to influence Information Systems research today in the context of digital transformation. More recently, she has been conducting research on technology and integrated healthcare using an ecosystem perspective.

Her research is characterized by longitudinal fieldwork with innovative organizations in the public and private sector. Her work has been published in leading journals such as MIS Quarterly, Information Systems Research, Journal of Strategic Information Systems, Journal of Information Technology, European Journal of Information Systems, Communication of the ACM and others. She has served as SE, AE and on the Editorial Boards of several of these major journals.

She is also committed to articulating practice implications from research, and has served as SE on the MIS Quarterly Executive. Most recently, the case study on DBS bank’s digital transformation, written with Sia Siew Kien, NTU and Peter Weill, MIT, won an award from the Case Center for its use in business programs globally.

Her teaching interests are cross-disciplinary. She was involved in the design of NTU’s first cross-disciplinary undergraduate double degree in Business and Computing, the Renaissance Engineering Program, and most recently the business school’s new specialization in business analytics. She taught strategic technology innovation management to students in the REP and MBA programs. She was awarded the Nanyang Scholar Award in 2008 for student mentoring, was Nominee for NBS Teacher of the Year in 2015, and among the top 3 teachers in the ITOM division in 2016.

She has been serving in academic leadership positions for two decades. She was concurrently the Head of the ITOM Division in the Nanyang Business School and Director of the Information Management Research Center from 1998 to 2004. During this time, the Division launched the new specialization in IT, and the Centre trained over a thousand managers in the public sector in e-government. She served as Associate Dean of undergraduate business programs from 2004 to 2008, and worked with colleagues to transform student recruitment, placement and experience. The quality of students rose, and leadership opportunities were created that significantly influenced student development. She continued to serve as Associate Dean assisting the Dean’s office from 2008-2012, and returned as Head of ITOM from 2014 to 2017 to lead the Division in new directions given the rise of digital and analytics. In 2015, she was also appointed Deputy Associate Provost (Faculty Affairs), and helped develop the program for the Nanyang Leadership Academy. Her many service roles include being elected to the inaugural Senate Steering committee, and to the Advisory Board of NTU’s Academic Council. She was awarded the Nanyang Service Award in 2014.

Internationally, she has served as co-chair or faculty mentor at many doctoral consortiums and faculty development workshops at the International Conferences of Information Systems, OCIS Division of the Academy of Management, and Pacific Conference of Information Systems. She was program co-chair for ICIS 2017. She was made a Fellow of the Association of Information Systems in 2013.

She received her Bachelor of Accountancy (Hons) degree from the National University of Singapore, and her PhD in Management from the University of California, Los Angeles. She has two adult children who have benefitted greatly from Singapore’s education system.
Research Interests
Prof. Soh's research interests include the IT and strategic capabilities, management of complex projects, IT in MNCs, and enterprise systems implementation. Her current interests include the management of global IT in multinational organizations, the strategic dynamics of IT-centric businesses such as electronic marketplaces, and the management of large, complex projects.
Current Projects
  • Development Of Chairs In Leadership And Management
  • Digitization of Healthcare: Leveraging Analytics, Understanding Human Behaviours and Influencing Policies
  • Integrated Care Capability in Regional Health System: Exercising Dynamic Capabilities in Network Organizations
Selected Publications
  • Sia Siew Kien, Peter Weill, Christina Soh. (2013). How Enterprises Exploit Five Digital Capabilities to Globalize. European Business Review, .
  • Chua, Cecil, Lim Wee Kiat, Soh, Christina, and Sia, Siew Kien. (2012). Enacting Clan Control in Complex IT Projects. MIS Quarterly, 36(2), 577-600.
  • Soh, Christina, Cecil Chua, and Harminder Singh. (2011). Managing Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach. Journal of Information Technology, 26, 16-31.
  • Christina Soh, Sia Siew Kien.(2009). The Challenges of Implementing ‘Vanilla’ Versions of Enterprise Systems. Strategic Information Management: Challenges and Strategies in Managing Information SystemsRoutledge.
  • Boh, Wai Fong, Soh Wai Lin, Christina, Steven Yeo. (2007). Strategies for Successful Standards Development and Diffusion: A Case Study of RosettaNet. Communications of the ACM, 50(12), 57-62.

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